The post-pandemic labor shortage is hurting practically every industry, and restaurants are no exception. When you can’t find enough people to help with customer service-related tasks, customers get frustrated and leave bad reviews.
Ordering food is a significant, time-consuming step in food service. Traditionally, it requires a server or cashier to ring in the order and speak with the guest about their preferences. However, technology like food ordering apps, touch screen menus, and online ordering options (with third-party delivery) are filling the labor gap.
Some trends that happen due to necessity die out once conditions change, but the high demand for delivery is one pandemic trend that has remained after relaxed restrictions. People have discovered the convenience of having hot, chef-quality meals delivered to their door and don’t want it to ever stop.
Just a quick Google search provides you with a wealth of online ordering tech that you can purchase for your business. These systems each serve a purpose, so do your research to find out the best one for your establishment.
While finger slips on an app can still happen, online ordering tech makes it much harder to be misunderstood. Traditional takeout orders happen over the phone, where miscommunication can often happen.
It can also be difficult for non-native speakers to communicate exactly what they want with this method. However, being able to scroll through a menu with text and pictures helps all your customers pick what they need.
Fewer errors mean less backtracking, reordering, or management attention to complaints. Get the order right the first time, and you’ll have happy customers and staff that have more time for other tasks.
Restaurant tech can help your restaurant operate immensely more efficient. You just need to have the will to want to try and the patience to implement, train the team, and wait for the positive results.
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