Did you know that the foodservice industry in the United States made 789 billion dollars in 2021? That’s almost a twenty percent increase from 2020. Odds are that if you are part of running a restaurant, you want to ensure that your business is a part of that increase.
Whether you’re part of hospitality operations or restaurant operations, here are a few ideas to help you boost efficiency in your restaurant.
Training your employees properly is perhaps the most important step you could take to boost efficiency. Your employee should be able to provide excellent customer service. They should be empathetic, patient, and able to respond to any concerns promptly and with clarity. When working, they should be able to do the tasks given to them such as clearing plates or bringing and processing a check promptly, so that the customer is not left waiting.
Customers are both what hospitality operations depend on and the biggest tool you have in your arsenal. As such, you want to maintain good relationships with them, whether the customer is a regular or a newcomer. One way that you can do this is by being honest about the wait time so that the customer knows what to expect. Follow up by offering something that they can do during their wait time- whether it’s complimentary bread or a TV in the waiting area. More than that, though, communicate with your customers. If they are unsatisfied, acknowledge their complaints and respond to them immediately. Do what you can to fix the problem.
Using technology to improve restaurant efficiency is a great idea on many different counts. For example, allowing your customers to make online reservations helps to decrease their wait time and keep your job running smoothly. You should also consider adding in a tablet ordering system. By using these it ensures that no errors are made, and the ordering speed is increased, which boosts efficiency overall.
Hygiene in restaurants is essential- not only for the health and safety of customers and staff alike but because of the perception of your restaurant it gives off. If you have been chosen by a customer to get food and beverages from, they have prior expectations of cleanliness and hygiene that they expect to see. Failing to live up to these expectations could lead to potential disaster.
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